We hope you are completely satisfied with your products, but if you do need to return them, you have 14 days from when you receive your package to make a return. All returns items must be as new and include all original tags and product packaging. Please note: returns need to be sent to our warehouse in the Czech republic and we do not cover cost of postage of the return or return labels.

Return steps

1. Please use this form to return your order Returns form

2. Send the completed form to our email address info@venoom.com

3. Pack the goods in the original packaging with form you filled out

4. Post your package back to us. We do not cover the cost of postage. Keep proof of postage.

5. You will be refunded as soon as your return has been fully processed, which can be up to 10 days after we receive your returned goods.

General Terms

Use the shipping method of your choice when returning items to us. VENOOM is not responsible for any damage or loss of returned packages. We suggest you insure any package you return through the carrier. Keep your tracking number until your refund has been processed.

Credit card refunds will be made to the card used for the original purchase. Or refund your bank account number!

Shipping of incorrect items

If we have delivered the wrong item to you, we will provide a call tag. Please contact us before proceeding with the return.

Heřmanova 597/61
Prague 170 00
Czech republic

+420 737 556 886
WhatsApp - Messenger

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