Privacy Statement – VENOOM® - Official Site

Privacy Statement

Introduction

In this privacy statement, we describe the personal data we collect, how and why we use it, and what choices and rights you have regarding your personal data. This privacy statement applies when you order products from us, visit our website, contact us, or subscribe to our newsletter. When referring to “we” or “us”, we mean VENOOM GLOBAL s.r.o. , which is responsible for the use of personal data described herein.

Personal data means any such data that can be used to identify you personally, such as your name, address, contact information, interests, device data, and more. For the sake of simplicity, we just refer to “data” in this privacy statement.

VENOOM GLOBAL s.r.o is the responsible legal entity, or the “controller”, for the collection and use of data for VENOOM customers within the European Union and European Economic Area. As a controller, we may use your data for the purposes described in this privacy statement and are responsible for ensuring that your data is handled in accordance with applicable law, such as the GDPR.

These terms apply when visiting or shopping at www.venoom.com with the region “Europe” selected. Please note that if you live outside of the European Union or European Economic Area, or select the region “North America”, different terms apply to you. Please select the country you live in on the landing page to get to the VENOOM shop relevant for your country of residence.


How and why is your data used?

To provide our services we need to collect certain data about you. We use data that you provide us with to:

  • give you access to our website
  • manage and deliver orders
  • provide customer service and manage returns and claims
  • develop our products and our offerings
  • promote and market our products and services
  • send personalized newsletters that suit your interests

 

What data is used and for how long?

What data we collect about you depends on what services you use and what data you choose to share with us. For the purposes above, we may collect and use the following types of data about you:

  • contact and shipping details
  • redacted payment information
  • anonymous data on how you use the website
  • feedback and reviews
  • preferences and interests
  • information about your device
  • other information you provide us with in correspondence

Your data is used as long as it’s necessary for the purpose we collected the data for. How long we store your data will therefore vary depending on the purpose for which we collected the data.

Marketing, analytics and website improvement

These data are obtained from your device through cookies (if you allow us). For more information on what cookies are and how your data is used for the described purposes, please read more below under the section “What are cookies and how do we use them?”.

Merger or sale of assets

We may sell, buy, merge, or partner with other companies or businesses. In such transactions, your data may be included in the transferred assets. In such a case, your data will continue to be used only for the purposes stated in this privacy statement.

What are contractual obligations?

Contractual obligations refer to our obligations set out in the general terms that you accept before placing an order. To perform our end of the contract, such as delivering your products, we need to collect and use certain data.

What is a legitimate interest?

Legitimate interest is a legal term that refers to a reasonable cause for using the data provided that such use does not outweigh your rights and interests.


What are cookies and how are they used?

In addition to the data that you provide directly to us when using our services, some data is obtained automatically from your device through the use of “cookies” or similar tracking technologies when you visit our website. Cookies are small text files that are stored on your device and collect information about your device and your use of the website.

We use cookies to:

  • ensure the basic functionality of the website
  • maintain the security of the website
  • give you access to enhanced website functionality (such as automatic country recognition)
  • analyze the use of our website and help us make it better
  • promote and market our products and services

Some cookies are necessary for the website to function as intended, and these will be installed automatically on your device based on our legitimate interest to provide you with a functioning and safe website. Other cookies, such as those used for marketing and analytical purposes, will only be installed if you allow us to use such cookies when first visiting our website (as part of selecting your cookies preferences).

When you visit our website, you will be requested to set your cookie preferences. You can choose to allow all cookies, including marketing and analytics cookies, or to only enable certain types of cookies. 

More on the use of marketing and analytics cookies

Marketing and analytics cookies provide us with aggregated data on how our visitors use our website, for example which products they check out. The collected data is presented to us in an anonymized form, meaning that we can only see certain data connected to a visitor number.

Marketing cookies are installed by our marketing partners such as Google, Facebook, Instagram and Youtube, and may be used to display ads on third party websites and in the advertising feed of your social media accounts. Please note that if you disable marketing cookies, you may still receive VENOOM advertisement as part of generic advertising on other websites and in your social media feed.

How to remove cookies

If you have accepted any cookie-type and change your mind, you can remove and block third party cookies through your browser settings and the settings of your social media account.

What is a legitimate interest?

Legitimate interest is a legal term that refers to a reasonable cause for using the data provided that it does not outweigh your rights and interests.


What are your rights?

You are in charge of your data and always have the right to:

  • access your data
  • correct inaccurate information
  • request erasure or restriction of your data
  • receive information on the source we use to collect your data (when data is not provided by you)
  • move your data to another service (data portability)
  • complain to responsible authorities

To use your rights email us at info@venoom.com 

The right to access your data

You always have the right to ask us for supplementary information on why we process your data, what type of data we process, how long we store your data (or what criteria we use for determining the storage period), who we share your data with, and whether your data is transferred to countries outside of the European Union or the European Economic Area.

The right to correct inaccurate information

You always have the right to correct or ask us to correct any inaccurate data about you. 

The right to request erasure or restriction of your data

You have the right to have us erase or restrict the use of your data that is no longer needed for the purposes we collected the data. You also have a right to object to any processing you find unlawful or unnecessary for the informed purposes.

The right to information on the source of data we collect

You have a right to get information on the source of information that is not provided by you and about automated decision-making, such as profiling.

The right to data portability

When technically possible, you have the right to get your data transferred to another service.

The right to make a complaint

If you are unhappy with the way we protect your data, you have the right, at any time, to file a complaint to the Czech Authority for Privacy Protection (www.uoou.cz) or the competent supervisory authority in your country of residence.


How is your data stored?

We take several steps to keep your data secure through access control, authorization control, entry control, and encryption procedures. You can read more about the security steps we take in our data security policy.


Who can get access to your data?

Your data can only be accessed by those of our employees and consultants who need the data to perform their work. Besides our employees and consultants, we use certain trusted third parties to help us provide, improve, promote, and protect our services. For example, we use third parties to provide shipping, customer service, and to manage marketing, data storage, and web hosting on our behalf.

For our partners to perform their services, it is sometimes necessary for us to share your data with them. We only share such data that is required to perform the service in question. We also ensure that all third parties who get access to your data are required to handle such data in accordance with this privacy statement.

Independent payment service providers

In order to provide secure payments, we use well-renowned third-party payment service providers in our checkout. To provide you with payment options, they need to access your payment information.

Please keep in mind that these payment service providers have an independent responsibility for the data that they to collect as part of providing requested payment services. The service providers are considered as the data controllerfor the transaction, and payment data and are responsible for your data being processed in accordance with the GDPR as well as other applicable laws to ensure secure transactions.

Sharing of data within the VENOOM group

We may also, from time to time share your data with another company within the VENOOM group, and its employees and consultants who need to access certain data to perform their work.


Where is your data stored?

We keep your data securely stored at servers in the European Union. If we transfer or enable our partners to transfer or store your information outside the European Union or the European Economic Area, we will take the necessary steps to ensure that your data is used and stored in accordance with this privacy statement. Such actions may include signing so called “standard contractual clauses” with the recipient that gets access to your data outside of the European Union or the European Economic Area, together with additional security measures (for example encryption and pseudonymization).

Changes to the privacy statement

We may update this privacy statement as necessary to reflect changes in our services and offerings and to satisfy legal requirements. We will inform you over email of any material changes that affect your rights before such change taking effect. You can always view the most current privacy statement on our website under the section “Privacy”.

This privacy statement was last updated on 1.6.2021.

Contact information

If you have any questions or feedback about this privacy policy, please contact us at info@venoom.com

Company details

VENOOM GLOBAL s.r.o.
Heřmanova 597/61
Prague 170 00
Czech republic

ID of company: 06138021
TAX ID: CZ06138021